Refund Policy
Refund Policy
& Payment Terms
& Payment Terms
Please review our refund policy before purchasing any restaurant growth or account management services.
Last Updated on July 1, 2025
All purchases made through MagicScale are final once onboarding begins. Refunds are only considered in rare cases where the issue was caused by a billing error on our end.
Strict No Refund Policy
Once your account onboarding begins, retainer fees are final.
MagicScale provides expert restaurant marketing, Zomato/Swiggy account management, and menu optimization services.
Due to the nature of our digital services where professional time, strategy, and onboarding efforts are immediately deployed upon payment, all purchases are final and non-refundable once our team begins working on your account.
By completing your purchase, you acknowledge and agree to this no-refund policy for the monthly retainer fees.
Due to the nature of our digital services where professional time, strategy, and onboarding efforts are immediately deployed upon payment, all purchases are final and non-refundable once our team begins working on your account.
By completing your purchase, you acknowledge and agree to this no-refund policy for the monthly retainer fees.
Non-Refundable Scenarios
Refunds are not issued for algorithm changes or third-party ad spend.
Refunds will not be provided under any of the following circumstances:
Platform operations and delivery fulfillment are entirely outside our control.
- You changed your mind after making the payment.
- You fail to provide required platform login credentials or menu details.
- Sales drop due to platform algorithm changes or seasonal trends outside our control.
- You cancel or pause your restaurant operations.
- Any direct ad spend (CPC wallet recharges) made to Zomato or Swiggy.
Platform operations and delivery fulfillment are entirely outside our control.
Refunds Only for Our Errors
Exceptions apply only when a billing issue is caused by us.
Refund requests may only be considered if:
Any approved refund remains solely at the discretion of MagicScale after reviewing the circumstances. If approved, the refund will be processed back to the original payment method within 5-7 business days.
- You were charged multiple times for the same subscription.
- A verified technical or payment processing error occurred on our end.
Any approved refund remains solely at the discretion of MagicScale after reviewing the circumstances. If approved, the refund will be processed back to the original payment method within 5-7 business days.
Questions About Billing?
Contact us if you believe a payment issue occurred due to our mistake.
If you believe you were charged incorrectly or experienced a billing issue caused by our systems, please contact us with your payment details and transaction reference.
Support Email: support@magicscale.in