Delivery, Cancellation
& Refund Policy

MagicScale provides restaurant growth marketing, Zomato & Swiggy account management, and menu optimization services.

Service delivery begins immediately upon successful payment and submission of all required menu details and platform credentials by the restaurant owner. Our team will review and optimize your digital presence.

Please note that the final visibility of menu changes or ad approvals depends entirely on the Zomato/Swiggy internal review timelines. We do not guarantee a specific number of hours for these updates to reflect live, as delays may occur at the platform level.

Restaurant owners are responsible for providing authentic and complete menu details, pricing, and platform credentials required for management.

Failure to provide necessary access, or providing incorrect details, does not qualify for cancellation, refund, credit, or transfer.

If your account is suspended by the platform due to discrepancies in your provided documents (like licensing expiry or hygiene issues), the service is considered fulfilled for the month, and no refunds will be issued.

All purchases made through MagicScale are final and non-refundable once the account onboarding has begun.

Refunds will not be provided because:

• You changed your mind after purchase.
• You failed to provide required credentials or menus.
• Your menu updates were delayed by platform reviewers.
• Your orders dropped due to platform algorithm changes.
• You decided to shut down your food business.

Refunds may only be considered in exceptional situations where:

• A duplicate payment was processed.
• A verified technical billing error occurred on our platform.

Any approved refund remains solely at the discretion of MagicScale after reviewing the circumstances.